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Your Upcoming ZEROREZ® Service

Your Upcoming ZEROREZ® Service

Preparing Your Home:

It is important to give your carpet a thorough vacuuming prior to your appointment. Remove items such as lamps or picture frames from table tops and clear the floor of toys, books and other small articles. Our cleaning process causes flooring surfaces to become slippery; exercise caution during and after your cleaning. Please have any furniture you want out of the room moved prior to our arrival.

Cleaning Assessment:

We pride ourselves on being very upfront about all pricing; however, estimates prepared over the phone are best guess pricing as room sizes and carpet fibers vary. As such, our technicians will do a thorough assessment of the area(s) to be cleaned and will make adjustments to pricing based on the assessment. You will be given the updated price to sign-off on before the technician begins cleaning.

Pet Treatments:

Treatment and pricing for pet accidents is not included in our standard cleaning. Urine, feces, blood or vomit may require additional cleaning procedures to address odor, bacteria and to remove stains that are otherwise irremovable. Pricing for these issues will be addressed onsite during the technician’s cleaning assessment. If a recommended treatment for pet accidents is declined, we cannot warranty cleaning results in contaminated areas.

Appointment Scheduling:

After your appointment has been scheduled for your preferred date, we will call you two days prior to your scheduled appointment day to give you which appointment of the day you have been scheduled for (first, second, third, fourth or fifth appointment). On the day of your appointment, we will call you again to give you an update on when you should expect your technician to arrive.

Cancellation Policy:

Due to our high volume of appointments, we ask that you give us at least 2 business days’ notice to cancel or reschedule. We appreciate the opportunity to serve you and give the utmost attention to our clients.